Personal data
Updated on: 06/2018.
FAIR PLACE undertakes that the collection and processing of personal information will be carried out in accordance with Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms, amended in 2004.
www.fairplace.fr is the subject of a declaration to the CNIL, under the number: 2157371 v 0
In application of this law relating to computers, files and freedoms, the user is informed of the need to collect certain information to operate the service. When registering on the Platform by the Owner or Representative User and when reserving a Villa from the collection by a Traveler, various Personal Data information is requested (Name, first name, postal address, email address, etc.).
In the absence of this data, the service cannot be completed.
The methods of collecting, processing and using this data are presented below in application of the General Regulation on the protection of the privacy of European citizens.
The information collected is kept for the time necessary to settle any dispute between Owner or Representative and Traveler following the reservation of a Villa from the FAIR PLACE Collection.
The information collected is intended for processing the request for a seasonal rental for Travelers and possibly for complaints following this rental.
The information collected from the Owners or Representatives is kept for the duration or the Owner or Representatives wishes to keep his FAIR PLACE account and the time necessary to process any claim following the rental of their property by a FAIR PLACE Traveler.
This information is primarily intended for the establishment of the Owner account, or Representative for processing seasonal rental requests and payment of rents (as mentioned below personal financial data, credit card number or information on bank accounts are only collected by our subcontractor the company STRIPE or INGENICO).
The user can exercise their rights of opposition, access, modification, correction, updating and deletion of their personal data by sending a letter or an email, with a double-sided copy of their national card. of identity, at the headquarters of the company FAIR PLACE, the contact details of which are reproduced below;
The head office :
300 Chemin de la Suquette
06600 ANTIBES
Mail: contact@fairplace.fr
Presentation of the FAIR PLACE platform / site:
FAIR PLACE is a space allowing Travelers to find high-end Villas or apartments located on the French Riviera, rented by their Owners or Representatives.
This space allows Owners and Representatives to place an advertisement for the seasonal rental of real estate belonging to them.
This Privacy Policy applies to the future website and mobile applications of FAIR PLACE in the European Economic Area.
The FAIR PLACE platform is accessible to people over 18 years old.
The information we collect:
You may need to provide us with information at different times. This includes information that can identify you: your first and last name, your telephone number, your date of birth, your nationality and your postal and / or electronic addresses.
The information collected for the payment of reservations is provided by the STRIPE or INGENICO site.
As part of the payment for reservations made by the Traveler, various banking information is requested.
This information is in the custody of the company STRIPE or INGENICO
STRIPE's policy regarding personal data is accessible via the link below:
- https://stripe.com/fr/privacy#translation
- INGENICO's policy regarding personal data is accessible via the link below:
https://www.ingenico.com/fr/politique-de-confidentialite
FAIR PLACE does not collect any banking or financial data.
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The use of the FAIR PLACE platform cannot currently be done through a social network, no privacy policy related to social networks is therefore presented.
The processing of your personal information by our company:
Information that can identify you, provided by you for the use of the FAIR PLACE platform, is collected, processed, stored and used by members of our team.
Currently our partners who can access your personal data are:
the STRIPE website whose mission is to ensure the payment of the services requested by you;
The INGENICO website whose mission is to ensure the payment of the services requested by you;
the company TOKIDEV, our host who can also intervene to ensure the security of our platform and verify compliance with the general conditions of use.
Our host will have access to your personal information to the extent necessary to perform its functions, but it may not use this data for any other purpose.
Our teams may be required, among other things, to respond to your requests for information or provide tools and services on the Site.
At no time does FAIR PLACE sell or give your personal data (with the exception of its partners mentioned above for the performance of the services requested).
By providing your personal information on our platform, you agree to their collection, transfer, storage and / or processing as defined by these conditions.
When you communicate with travelers, owners or Representatives through our platform, its various exchanges will be accessible by our team and are covered by this data processing policy.
Certain information provided by you, such as comments, is public and can be read by anyone accessing our platform.
Do not enter any information that you want to keep confidential.
FAIR PLACE cannot be held responsible for information disclosed by you and used by third parties.
The use of your personal data:
The main purpose of using your personal data is to provide you with a service that meets your expectations as closely as possible.
Your personal information is used for:
- carrying out the services offered on the website in relation to your request (rental or rental, concierge service),
- ensure the accuracy of your identity,
- bringing together owners or Representatives and travelers,
- get in touch with you in the context of the services requested, a complaint made by a user about you or the updating of our systems,
- improvement of services and our platform,
- provide information and statistics in order to improve the experience and travelers and the visibility of announcements from owners or Representatives,
- detect and prevent any illegal activity that does not comply with the general conditions of use of our platform.
Your personal information may also be disclosed to third parties to enforce our policies, defend and protect the rights of users, owners or Representatives and travelers, or to ensure respect for the property and security of the platform. This information may also be disclosed to third parties in the interest of national security or for law enforcement purposes.
Your personal information may also be used in the context of a dispute arising out of the use of our platform, the rental of a villa, a dispute with an owner, a Representative or a traveler and for the purposes to protect our rights and interests.
Finally, you should be informed that your personal information may also be known to third parties in the following circumstances:
- the publication by you of a film presenting the villa or presenting you as a traveler or owner/Representative
- when you post a comment on our platform,
- when you submit a request for information or rental to an owner or Representative,
- when you use the platform's concierge services, in such a case your personal information such as your name, your first name, your nationality, your date of birth and your address may be disclosed to our partners for the exercise of this mission,
- to any national authority and in particular the tax services competent and authorized to collect taxes of any kind.
In the event of the sale of our company, your information and personal data will be transmitted with all the transferred assets.
Potential buyers will be able to take cognizance of this data and information in the context of the sale.
Acquirers remain subject to this privacy policy.
If the Company's assets are sold separately our database may be subject to independent sale.
In the course of negotiations with potential advertisers or investors, certain information may be disclosed to allow better efficiency of the advertising services offered.
The protection of your personal data:
We do everything we can to make your personal information as secure as possible, however, we cannot compensate for all eventualities, as the world of the Internet is not secure.
Some people may illegally intercept your data even though we have done everything possible to protect it.
It is important that you are aware that we cannot anticipate such attacks in advance.
FAIR PLACE cannot be held responsible for the actions of these malicious people.
To best ensure the security of your account, it is the responsibility of each User to close his session after use, not to disclose his password or any access information to anyone except imperative necessity, to use a password other than those usually used, and in general to do everything possible to secure your connection.
International data transfers:
No international transfer of your data is carried out by FAIR PLACE.
Cookies :
FAIR PLACE does not use COOKIES.
Investigation :
To improve the quality of the services offered, FAIR PLACE may submit a survey to you.
We may use surveys to obtain information about our users. From time to time, we ask for feedback from our users in order to evaluate potential features and services. The decision to take a survey is entirely up to you. We use the information obtained through surveys to improve our services.
The information collected as part of an investigation is kept by us only as long as necessary for the purpose of this investigation.
Phone calls :
Telephone calls with FAIR PLACE are not recorded.
These records are also governed by this Privacy Policy and we store this data in the same way we store other data.
External links :
The FAIR PLACE platform does not offer any links to other websites.
If you notice the presence of a link directing you to other websites, please let us know by sending an email to the address below:
contact@fairplace.com
If any part of the Site directs you to other websites, those websites are not governed by this Privacy Policy. We recommend that you review the privacy statements posted on these other sites to understand their procedures for collecting, using, and disclosing personal information.
Updating his personal information:
You have the possibility to modify or update your personal information directly on your account, accessible on the FAIR PLACE platform or by sending us a letter to the head office (address above) or by email (contact@fairplace.com ).
For any request concerning the use, management, processing or storage of your personal data, please send us an email at the following address: contact@fairplace.com send us a letter to the head office (address above ).
For any other information, please refer to our general conditions of use. You can also take direct contact with our services.